Blacksharq Technologies

Return and Refund Policy

Effective Date:
Last Updated:

1. Introduction

This Return and Refund Policy ("Policy") outlines the terms and conditions under which Blacksharq Technologies Private Limited ("we," "us," "our") provides refunds and handles returns for our services. This Policy applies to all purchases made through our website or directly with us.

By making a purchase, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree with any part of this Policy, please do not make a purchase.

2. Refund Eligibility

Refund eligibility depends on the type of service purchased and the specific circumstances. You may be eligible for a refund under the following conditions:

2.1. General Refund Window

For most services, you may request a refund within 7 days of purchase, provided that:

  • The service has not been fully delivered or accessed
  • You have not received substantial value from the service
  • The refund request is made in good faith

2.2. Eligible Refund Reasons

You may request a refund for the following reasons:

  • Technical Failure: The service is non-functional or has critical technical issues that prevent you from using it as intended, and we are unable to resolve the issue within a reasonable time
  • Accidental or Mistaken Purchase: You made an accidental or mistaken purchase and request a refund within 24 hours of purchase, before accessing or using the service
  • Service Not as Described: The service significantly differs from what was described or advertised, and the difference materially affects the service's value or functionality
  • Duplicate Purchase: You accidentally purchased the same service twice

2.3. Refund Evaluation

All refund requests are evaluated on a case-by-case basis. We reserve the right to approve or deny refund requests based on the specific circumstances, service type, and our refund policy. We will make reasonable efforts to resolve issues before processing a refund.

3. Non-Refundable Items and Services

The following items and services are generally non-refundable, except as required by applicable law or as otherwise specified:

  • Consultation Fees: Fees paid for consultation, advisory, or professional services that have been provided
  • Advance Payments: Advance amounts or deposits paid for custom development projects or services that have commenced
  • Digital Products/Services Already Accessed: Digital downloads, software licenses, or services that have been fully accessed, downloaded, or used
  • Custom Development Work: Custom software development, design, or other bespoke services that have been completed or substantially completed
  • Time-Based Services: Services billed on a time basis (e.g., hourly consulting) where the time has been utilized
  • Third-Party Fees: Fees paid to third parties (e.g., payment processing fees, domain registration fees) that we cannot recover

If you have questions about whether a specific service is refundable, please contact us before making a purchase.

4. Refund Process

To request a refund, please follow these steps:

4.1. How to Request a Refund

  1. Contact us at info@blacksharq.com within the applicable refund window (typically 7 days for most services, 24 hours for accidental purchases)
  2. Include the following information in your refund request:
    • Your full name and contact information
    • Transaction ID, order number, or receipt number
    • Payment method used (card, UPI, wallet, etc.)
    • Date of purchase
    • Reason for the refund request
    • Any relevant supporting documentation or screenshots
  3. Use the subject line "Refund Request" or "Refund Inquiry" to help us process your request more efficiently

4.2. Refund Review Process

Each refund request will be reviewed individually by our team. We will:

  • Verify your purchase and eligibility for a refund
  • Review the circumstances and reason for the refund request
  • Check whether the service has been accessed or used
  • Respond to your request within 5-7 business days

We may request additional information or clarification to process your refund request. Please respond promptly to any such requests to avoid delays.

4.3. Refund Approval or Denial

If your refund request is approved, we will process the refund according to the timeline and method described in Section 5 below. If your refund request is denied, we will provide you with a clear explanation of the reason for denial.

5. Refund Method and Timeline

5.1. Refund Method

Approved refunds will be processed to the original payment method used for the purchase:

  • Credit or debit card payments will be refunded to the same card
  • UPI payments will be refunded to the same UPI ID or linked bank account
  • Wallet payments will be refunded to the same wallet
  • Bank transfer payments will be refunded to the same bank account

If the original payment method is no longer available or cannot accept refunds, we will work with you to arrange an alternative refund method.

5.2. Refund Timeline

Refunds are typically processed within 5-7 business days from the date of approval. However, the actual time it takes for the refund to appear in your account may vary depending on:

  • Your payment method and financial institution
  • Bank processing times
  • Payment gateway processing times

Credit card refunds may take 5-10 business days to appear on your statement. UPI and wallet refunds are typically faster, usually appearing within 2-3 business days.

5.3. Refund Amount

We will refund the full original purchase amount, excluding any third-party fees (such as payment gateway fees) that we cannot recover. In some cases, we may deduct a reasonable processing fee if specified in your service agreement.

6. Subscription Cancellation

If you have a subscription-based service, the following terms apply:

6.1. Cancellation Process

  • You may cancel your subscription at any time by contacting us at info@blacksharq.com or through your account settings (if available)
  • Upon cancellation, you will not be charged for any future billing cycles
  • You will retain access to the service until the end of your current billing period

6.2. Subscription Refunds

Subscription fees are generally non-refundable once the billing period has commenced. However, you may be eligible for a partial refund if:

  • You cancel within the first 7 days of a new subscription
  • You experience technical issues that prevent you from using the service
  • Other exceptional circumstances apply (evaluated on a case-by-case basis)

7. Cancellation Before Service Delivery

If you cancel a service before delivery or access begins, you may be eligible for a full refund, subject to the following conditions:

  • The cancellation request is made before work has commenced or service access has been granted
  • The service is not a non-refundable service type (as specified in Section 3)
  • No advance work or preparation has been done that cannot be recovered

For custom development projects, cancellation terms will be specified in your service agreement. If work has already commenced, you may be charged for work completed up to the cancellation date.

8. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider instead of contacting us directly, we reserve the right to:

  • Dispute the chargeback with your payment provider
  • Provide evidence of service delivery or terms of service
  • Suspend or terminate your access to our services
  • Refuse future service to you

We encourage you to contact us directly to resolve any issues before initiating a chargeback, as we are committed to working with you to find a satisfactory resolution.

9. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. We may, at our sole discretion, provide refunds or other accommodations in cases such as:

  • Billing errors or duplicate charges
  • Service outages or extended downtime
  • Death or serious illness
  • Other circumstances beyond your reasonable control

Such exceptions will be evaluated on a case-by-case basis and are not guaranteed. Please contact us to discuss your specific situation.

10. Contact Us for Refunds

All refund requests, questions, and inquiries should be directed to:

Blacksharq Technologies Private Limited
Email: info@blacksharq.com
Address: C56/30, Phase 2, Sector 62, Noida, Uttar Pradesh 201309, India

For refund-related inquiries, please use the subject line "Refund Request" or "Refund Inquiry" to help us respond more efficiently. We aim to respond to all refund requests within 5-7 business days.

11. Policy Updates

We reserve the right to update, modify, or change this Return and Refund Policy at any time, at our sole discretion. When we make changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify you of material changes via email or prominent notice on our website (where applicable)
  • Post the updated Policy on this page

Your continued use of our services after any changes to this Policy constitutes your acceptance of the modified Policy. If you do not agree with the modified Policy, you should discontinue use of our services.

We encourage you to review this Policy periodically to stay informed about our refund practices. The most current version of this Policy will always be available on this page.

12. Questions and Additional Information

If you have any questions about this Return and Refund Policy or need clarification on any aspect of our refund process, please contact us using the information provided in Section 10 above.

This Policy should be read in conjunction with our Terms of Service and Privacy Policy. If there is a conflict between this Policy and other agreements, the terms of this Policy will govern with respect to refund matters.